Booking Policy

We encourage guests to make reservations in advance to secure their table and ensure the best dining experience. Our booking system is designed for your convenience, allowing you to easily select your preferred date and time.

Booking Policy

  • All reservations are held for a maximum of 15 minutes unless our front-of-house team is acknowledged with any changes.
  • Refunds will not be processed upon cancellation if made within 24 hours of your booking date for large bookings.
  • Bookings may be re-arranged within a 48 hour notice period.
  • No children permitted in the lounge
  • Two payment methods will only be accepted.
  • Last food order: Mon – Thu: 22:45, Fri – Sat: 00:45, Sun: 22:45.
  • Terrace menu available: Fri-Sat: 11:30-00:30.
  • Terrace closes: Mon – Thu: 23:00, Fri – Sat: 01:00 , Sun: 23:00.

Deposits and Bill Settlements:

  • A seating policy of 2 hours applies.
  • A discretionary service charge of 12.5% will be added to your bill.
  • A minimum spend may be required depending on booking size or event requirements.
  • Deposits may be required in advance.
Restaurant Minimum Spend
National calendar dates are exempt and are subject to change
 
  • Minimum Spend Mon-Thurs all day: £25pp
  • Minimum Spend Saturday lunch hours 12pm-5pm: £25pp
  • Minimum Spend Sunday all day: £25pp
  • Minimum Spend Friday & Saturday from 5pm onwards: £50pp
Terrace Minimum Spend
National calendar dates are exempt and are subject to change
 
  • Full dining menu is served with a minimum spend policy. A shisha order is not compulsory.
  • Shishas will strictly be 1 between 2
  • Sunday-Thursday: one shisha between two OR a minimum spend of £25 per person.
  • Saturday: Before 5pm – one shisha between two OR a minimum spend of £25 per person.
  • Minimum age of 18+ applies for entry in to the lounge
  • Minimum Spend Friday & Saturday from 5pm onwards: £50pp

Menu

  • If you suffer from a food allergy or intolerance, please let a member of the restaurant team know upon placing your order, however, we cannot fully guarantee that the food at these premises will be free from allergens.
  • Our food is halal certified.

Dress Code Policy:

  • We kindly request guest to follow a smart/casual dress code policy.
  • We kindly request that men do not wear vests.
  • No hoodies, tracksuits, jogging bottoms, caps or flip flops.
  • Door security and management reserves the right to refuse entry to you or any guests should you or they be inappropriately dressed.

Cancellation Policy:

  • Cancellations must be made at least 24 hours in advance by calling 01708 865135 or emailing lakeside@coco-restaurants.com . A cancellation fee may apply for late changes.