BOOKING POLICY

Booking Policy:

• Our front of house team will be accepting bookings by our reservations platform on our website
• All reservations are held for a maximum of 15 minutes unless our front-of-house team is acknowledged with any changes.
• Refunds will not be processed upon cancellation if made within 24 hours of your booking date for large bookings.
• Bookings may be re-arranged within a 48 hour notice period.
• We provide a seating time of 2 hours per reservation.
• We do not allow cakes brought from outside for any occasion.
• Two payment methods will only be accepted.
• Last food order: 10.45pm daily
• Terrace closes: 11.30pm daily

Minimum Deposits, Bill Settlement:

• A seating policy of 2 hours applies
• A discretionary service charge of 12.5% will be added to your bill
• A minimum spend may be required depending on booking size or event requirements.
• Deposits may be required in advance.

Restaurant Minimum Spend

National calendar dates are exempt and are subject to change

• Minimum Spend Mon-Thurs all day: £25pp
• Minimum Spend Saturday lunch hours 12pm-5pm: £25pp
• Minimum Spend Sunday all day: £25pp
• Minimum Spend Friday & Saturday from 5pm onwards: £50pp

Terrace Minimum Spend

National calendar dates are exempt and are subject to change

• Full dining menu is served with a minimum spend policy
• Minimum age of 18+ applies for entry in to the lounge
• No children permitted in the lounge
• Minimum Spend Friday & Saturday from 5pm onwards: £50pp

Menu

• If you suffer from a food allergy or intolerance, please let a member of the restaurant team know upon placing your order, however, we cannot fully guarantee that the food at these premises will be free from allergens.
• Our food is halal certified.

Dress Code Policy:

• We kindly request guest to follow a smart/casual dress code policy.
• No sportswear; hoodies, tracksuits, jogging bottoms, caps or flip flops.
• Door security and management reserves the right to refuse entry to you or any guests should you or they be inappropriately dressed.

Cancellation Policy:

• Cancellations must be made in writing 24 hours before to the email booking@coco-restaurants.com .
  Otherwise our cancellation fee will be applied by our reservation platform.

Private Hire:

Cartel Suite:

• We take group bookings of a minimum of 10 and maximum of 15 people in the private dining room, known as the Cartel Suite. The room will be provided with a personal waitron, fitted with state of the art media facilities, screens and sound system. We facilitate third party decoration setup for the room.
• Minimum Spend:
  Friday - Sunday: £100
  Monday - Thursday: £50pp
• Excluding prime national dates - please contact us for more info