Booking Policy

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Booking Policy:

  • Our front of house team will be accepting bookings by our reservations platform on our website.
  • All reservations are held for a maximum of 15 minutes unless our front-of-house team is acknowledged with any changes.
  • Refunds will not be processed upon cancellation if made within 24 hours of your booking date for large bookings.
  • Bookings may be re-arranged within a 48 hour notice period.
  • We provide a seating time of 2 hours per reservation.
  • We do not allow cakes brought from outside for any occasion.
  • Two payment methods will only be accepted.
  • Last food order: 10.45pm daily.
  • Terrace closes: 11.30pm daily.

Minimum Deposits, Bill Settlement:

  • A seating policy of 2 hours applies.
  • A discretionary service charge of 12.5% will be added to your bill.
  • A minimum spend may be required depending on booking size or event requirements.
  • Deposits may be required in advance.
    • Restaurant Minimum Spend
    National calendar dates are exempt and are subject to change
  • Minimum Spend Mon-Thurs all day: £25pp
  • Minimum Spend Saturday lunch hours 12pm-5pm: £25pp
  • Minimum Spend Sunday all day: £25pp
  • Minimum Spend Friday & Saturday from 5pm onwards: £50pp
    • Terrace Minimum Spend
    National calendar dates are exempt and are subject to change
  • Full dining menu is served with a minimum spend policy. A shisha order is not compulsory.
  • Shishas will strictly be 1 between 2
  • Sunday-Thursday: one shisha between two OR a minimum spend of £25 per person.
  • Saturday: Before 5pm - one shisha between two OR a minimum spend of £25 per person.
  • Minimum age of 18+ applies for entry in to the lounge
  • No children permitted in the lounge
  • Minimum Spend Friday & Saturday from 5pm onwards: £50pp

Menu

  • If you suffer from a food allergy or intolerance, please let a member of the restaurant team know upon placing your order, however, we cannot fully guarantee that the food at these premises will be free from allergens.
  • Our food is halal certified.

Dress Code Policy:

  • We kindly request guest to follow a smart/casual dress code policy.
  • No sportswear; hoodies, tracksuits, jogging bottoms, caps or flip flops.
  • Door security and management reserves the right to refuse entry to you or any guests should you or they be inappropriately dressed.

Cancellation Policy:

  • Cancellations must be made in writing 24 hours before to the email lakeside@coco-restaurants.com.
    Otherwise our cancellation fee will be applied by our reservation platform.